Platform3Di Engage + AI 311 Service request management
Stop losing track of
requests.
Start closing the loop.
From the first service request to final resolution, 3Di Engage connects citizens, departments, & field teams on one platform so issues get resolved faster & communities stay informed.
3Di Engage customers.
Why governments choose
3Di Engage?
Instead of viewing isolated complaints, see the complete case history in one place
- One platform for all service requests & work management
- Configurable to match your workflows
- Mobile first for field productivity
- Integrated with inspections, code enforcement, permits & more
- Secure, cloud based & future ready
Built for every community
Ideal for cities, counties, & special districts looking to improve service delivery & transparency.
Public works
Utilities
Facilities management
Parks & recreation
Code enforcement
Powerful capabilities.
Better outcomes.
Personalized Citizen Portal
Easy-to-use web and mobile
portal to raise service requests.
Citizen Relationship Management (CRM)
Track requests, communicate
across channels, and view
information at a glance.
Mobile Field App
Empower department staff
to manage and respond to
requests from the field.
Workflow Management
Automate workflows, route
tasks, notify teams,
and simplify reporting.
Integrations & Extensibility
Integrate existing systems
for seamless cross-department
collaboration.
Reporting & Analytics
Turn service trends
into actionable insights.
3Di Engage
Service Request
Intelligence Center
Turn your service request
data into powerful AI
insights.
3Di Engage
Service Request
Assist
Describe service
requests instead of
filling out forms.
3Di Engage
Service Request
Chatbots
Help citizens easily
engage with the
government using AI.
Real impact.
Satisfied communities.
Enhance service capabilities by
transforming workflows.
Easy for Citizens
Report issues online or on the go.
Track status in real time
Smart Routing
Automatically route requests to the
right department or team.
Manage & Collaborate
Assign, prioritize, & collaborate to resolve
issues faster.
Empower Field Teams
Mobile access to work orders, updates,
& communication.
Keep Citizens Informed
Automated updates keep citizens
informed at every step.
Measure & Improve
Dashboards & reports to track
performance & drive improvements.
Real impact.
Measurable results.
50%
Faster request
resolution
90%
Citizen satisfaction with
transparency
30%
Increase in staff
productivity
Lower
Operational costs & better
resource use
Stop managing communities in silos.
Start connecting every service.
3Di Engage connects the services, departments, workflows, and data behind them helping cities deliver faster, simpler, more connected government.