Customer Self-Service

Deliver exceptional experiences for customers and agents with modern, intuitive software for customer self-service.

Improve experiences for your customers and your customer service team.

Delight your customers by providing intuitive access to the information and resources they need, whenever they need them and from wherever they are. In today’s world, customers expect to easily find what they’re looking for, regardless of device or communication channel. When you deliver this experience with intelligent software solutions, it not only leads to greater customer satisfaction, it also empowers your service team to do their work more easily, efficiently, and with access to insights that enable rapid continuous improvement.

3Di’s quick-deploy solution accelerator for customer self-service provides a modern software as a service (SaaS) solution that’s tailored to your customer service needs. It helps our team provide you with software that feels like it was created just for you and your customers, but without the delays or expense of a built-from-scratch application. And, since it’s built using the robust 3Di Engage platform, it’s already configured for top-of-the-line security, flexible extensibility, and a full set of features that simplify and streamline virtually every aspect of your customer service processes.

Key Features

Integrated CRM

Simplify customer engagement with a built-in CRM for comprehensive contact information, campaign management, and simplified communications.

Mobile & Web Portal

Easy-to-use, secure portal for customers to find information, submit requests, receive notifications, and more – fully customized to your exact needs.

Omnichannel Experience

Create a consistent experience across all customer engagement channels such as web, mobile, email, SMS, social, chat, phone, and virtual assistants.

Personalization

Personalize experiences to individual customers, complete with multi-lingual support and ADA compliance.

Payment Processing

Allow customers to easily manage shopping carts and make payments through a variety of channels and regardless of pricing complexity.

Searchable Resources

Provide easy access to information and resources for customers and agents with searchable knowledgebases and FAQs.

Security & Privacy

Maintain appropriate security and privacy with customizable protocols backed by SOC 2 Type 2 certification and ready to support FISMA, CJIS, PCI, HIPAA, and more.

Integrations & Extensibility

Seamlessly integrate with other systems such as phone systems, content management systems, ecommerce, ERP, and more for 2-way syncing that allows you to streamline operations and see everything in one place.

Reporting & Analytics

Track customer and customer service activities and other KPIs with access to real-time analytics and insights backed by artificial intelligence and machine learning.

How do solution accelerators work?

Solution accelerators are a preconfigured set of features on the 3Di Engage platform. They’re designed to quickly empower a specific type of use case, while leaving room for our team to customize your solution for the unique needs of your organization. Similar to custom software, your solution will feel like it was designed specifically for you. But unlike custom software, it can be deployed in a matter of weeks at a reasonable cost and is backed with a proven SaaS platform that’s highly secure, easily extensible, and simple to maintain and update.

A better world, one community at a time.

States, cities, and organizations across the country are using 3Di solutions to improve countless lives. Their work is what drives us.

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Years of Experience in
Public Sector
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Government Solutions
Delivered
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Communities in
22 States Empowered
0 M+
People Served with
3Di Solutions

Preserving Affordable Housing in LA County

The LACDA stays one step ahead of affordable housing losses with greater visibility and real-time tracking.

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Get the power of the 3Di Engage platform.

Our solution accelerators are built with 3Di Engage, a powerful software as a service (SaaS) platform designed for the way you work. This robust foundation means you can get up and running in a flash, avoid data and system silos, and easily add new solutions down the road. Plus, it runs on Amazon Web Services, which provides industry-leading reliability, security, compliance, and affordability.

A better world, one community at a time.

States, cities, and organizations across the country are using 3Di solutions to improve countless lives. Their work is what drives us.

0
Years of Experience in
Public Sector
0 +
Government Solutions
Delivered
0
Communities in
22 States Empowered
0 M+
People Served with
3Di Solutions

Discover how 3Di's quick-deploy solution accelerator for customer self-service management can help you streamline your customer service processes quickly and cost-effectively.