Virtual City Hall

Get all your community’s interactions with local government at one place. A cloud-based platform that serves as a central online hub for all the information and transactions in your city.

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Simplify operations and the delivery of city services.

3Di’s Virtual City Hall is a digital portal for the public and local government to interact across all government functions – from requesting a permit or paying a fine to engaging in a conversation about a proposed ordinance, and more. Internally, it streamlines processes and breaks down silos between various departments and stakeholders. A Virtual City Hall represents the full culmination of what’s possible with digital experiences for your city.

Key Features

Public Web & Mobile Portal

Give citizens convenient 24/7 access to resources and requests via an intuitive web and mobile portal designed for ease of use, efficiency, and security.

Citizen Relationship Management

Simplify citizen engagement with comprehensive contact information, campaign management, and easy communications tools.

Property & Asset Management

Keep all the assets you track organized – from rental properties to street lights – with a flexible, scalable digital inventory

Adaptive Case Management

Eliminate paperwork and streamline the resolution of requests, complaints, incidents, and more with automations and increased visibility.

Reporting & Analytics

With your data consolidated into a single system with improved data visibility, city staff can easily generate meaningful reports and uncover valuable insights.

Payment Processing

Manage fee structures, support billing, and process self-serve payments all in one system, empowering essential cost recovery and frictionless bill pay.

Omnichannel Communications

Send and automate notifications, alerts, and other communications to internal and external stakeholders through email, SMS, social, and app push notifications.

Mobile Field App

Improve workflows for staff with a convenient, custom mobile app, simplifying field operations like inspections, and with offline capabilities to help avoid disruptions to work.

Robust Security

Maintain appropriate security and compliance with customizable protocols, backed by SOC 2 Type 2 certification and ready to support FISMA, CJIS, PCI, HIPAA, ADA/WCAG, and other compliance needs.

“3Di offered the best all-in-one solution that we were looking for – to serve as the umbrella platform that any other platform could tie into in the future.”
– City of Pico Rivera, CA

See a Virtual City Hall in action in this case study with the City of Pico Rivera.

Increase accessibility for citizens.

Make it easier for citizens to access government services and information by providing 24/7 access and reducing the need for physical interactions. From requesting a permit to paying a fine to learning about events at a local park, citizens can access whatever services they need, whenever they need to, from wherever they are.

Simplify communication.

With automated alerts and notifications, you can ensure every citizen gets the updates they need to see, in the channel they prefer. Enable two-way dialogue for residents to provide feedback on government services and provide support for a wide variety of languages. Internally, make sure city staff is always equipped with the information they need to communicate effectively with the public.

Automate processes for improved efficiency.

Digitizing local government processes can help you do more with the same (or less) resources. Whether it’s a straightforward workflow or a process with dynamic complexities, the Virtual City Hall can automate functions and route tasks and alerts. And since the Virtual City Hall consolidates and connects your existing software systems, you can to it all from one spot. This makes for better reporting, more efficient operations across departments, faster request fulfillment, and a better citizen experience.

Expand your impact with these related citizen engagement products:

Get the power of the 3Di Engage platform.

Our citizen engagement products are built with 3Di Engage, a powerful software as a service (SaaS) platform designed for the way you work. This robust foundation means you can get up and running in a flash, avoid data and system silos, and easily add new solutions down the road. Plus, it runs on Amazon Web Services, which provides industry-leading reliability, security, compliance, and affordability.

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